Refund policy
Last updated: 10/22/2025
Contact: brightamericallc@gmail.com
Return Window
You have 30 days after delivery to request a return.
Return Eligibility
Items must be unused, unworn, and in the original packaging with all included materials.
We can’t accept returns on items that show wear, damage, or missing parts not due to our error.
How to Start a Return
Email brightamericallc@gmail.com with your order number, the item name, and a brief explanation of the reason for return.
Our team will review your request and send detailed instructions for the next steps, including where to send your item if applicable.
Do not return any item without first contacting us — drop-ship products must be returned directly to our supplier or the fulfillment center we assign for your order.
Because we work with multiple fulfillment partners, the return address will depend on where the product was shipped from.
Who Pays Return Shipping
If the product arrived damaged, defective, or incorrect, we’ll cover return shipping or issue a replacement at no cost.
If returning for any other reason (such as a change of mind), the customer covers return shipping.
Damaged, Defective, or Wrong Item
Please inspect your order upon delivery and contact us within 7 days if you notice any damage or receive the wrong product.
Include clear photos and your order number so we can quickly resolve the issue.
Non-Returnable Items
Digital products (eBooks, downloads, or any instant-delivery item) once delivered
Perishable or personal-care items
Custom or personalized orders
Gift cards
Final-sale or clearance products
Exchanges
For faster service, please place a new order for the item you want once your return is accepted.
Refunds
Once your return is received and inspected, we’ll email you the outcome.
Approved refunds are processed to your original payment method within 3–5 business days.
Please note that your bank or card provider may take additional time to post the credit.
If 15 business days pass after approval and you haven’t received your refund, contact us at brightamericallc@gmail.com.