FAQs

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We currently only ship in the United-States.

For shipping outside of the United States, please reach out to our support through our helpdesk.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Our production time is about 2 weeks, sometimes faster.

Standard shipping time takes about 2-4 business days.

Custom order time is about 3-4 weeks. The pieces including the frames, are specially made and a special box is also made for shipping.

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

We accept 3 times payment thanks to our partner Affirm.

You will be able to choose that payment option on checkout.

We currently only ship in the United-States.

For shipping outside of these countries, please reach out to our support through our helpdesk.

Standard shipping time takes about 2-4 business days.

Custom order time is about 3-4 weeks. The pieces including the frames, are specially made and a special box is also made for shipping.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Deliveries in Europe will have to pay custom taxes.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 7 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Returns within the US are free. You can refer to the delivery paper within your package to organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

Any of your friends who decide to place their first order using your referral link will enjoy a $20 discount. In return you will be credited $20 for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

We currently don't have any physical locations under our brand name.

We guarantee any of our products made by us and sold through our online store to be free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 7 days of delivery
- The return is made within 7 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.